Thank you for choosing Casalinghi Sartoris for your purchases. We are dedicated to ensuring your satisfaction, and to make your return and refund experience as smooth as possible, we’ve outlined the following guidelines:
14-Day Return Policy
At Casalinghi Sartoris, we offer a 14-day return period, allowing you to request a return within 14 days of receiving your order. To be eligible for a return, the product must be in new, unused condition, with all original packaging and materials intact.
How to Initiate a Return
To start a return, please contact us via email at
📧 support@casalinghisartoris.com
Our team will provide you with a return authorization and detailed instructions for sending the item back to us. Please note that returns without prior approval will not be accepted.
Return Shipping Labels
- For Defective Products: We will provide a prepaid return label.
- For Non-Defective Returns (Customer Remorse): Customers are responsible for return shipping costs.
Return Period
You have 14 days from the date of receiving your order to initiate a return.
Product Condition for Returns
We accept returns for products that are in new, unused condition, with all original packaging and protective materials.
Restocking Fees
Casalinghi Sartoris does not charge any restocking fees for returns.
Return Shipping Costs
- For Defective Products: Casalinghi Sartoris covers the cost of return shipping.
- For Non-Defective Returns (Customer Remorse): The customer is responsible for return shipping costs.
Damaged, Incorrect, or Defective Products
Please inspect your order carefully upon receiving it. If you notice any damage, incorrect items, or defects, notify us promptly via email at
📧 support@casalinghisartoris.com
We will work with you to resolve the issue as quickly as possible.
Exchanges
We offer exchanges only for damaged, incorrect, or defective items. If you need to exchange a product, please contact us for assistance before returning the item.
Restoration Fees
No restoration or refurbishment fees will be applied to your returns.
Refunds
Once we receive and inspect your returned product, we will notify you of the status of your refund.
If approved, your refund will be processed within 7 business days and a credit will be applied to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
CONTACT INFORMATION:
Store Name: Casalinghi Sartoris
Business Address: Corso Garibaldi, 109, 20121 Milano MI, Italy
Phone: +39 26554725
Email: support@casalinghisartoris.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (CET / UTC +1)
Order Cut-off Time: 5:00 PM (CET / UTC +1)