Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship only within Italy. Orders with delivery addresses outside Italy are not accepted at this time.
2. How much does shipping cost?
We offer flat-rate shipping of €5.90 across Italy.
Enjoy FREE shipping on all orders over €99.
All shipping costs are clearly displayed at checkout—there are no hidden fees.
3. How long does delivery take?
Orders are typically delivered within 1–2 business days (Monday to Friday) after dispatch.
4. When will my order be processed?
Orders placed before 5:00 PM (CET) are processed the same business day.
Orders placed after the cut-off time are processed the next business day.
5. Which courier services do you use?
We ship using trusted domestic couriers such as Poste Italiane, GLS, DHL, and UPS, depending on your location and order requirements.
6. Can I change my shipping address after placing an order?
Yes, but only within 24 hours of placing your order and before the order is dispatched.
Please contact us as soon as possible at:
📧 support@casalinghisartoris.com
7. What is your return policy?
We offer a 14-day return policy from the date you receive your order.
Returned items must be unused and in their original condition with all packaging intact.
8. Who pays for return shipping?
- Defective, damaged, or incorrect items: We cover the return shipping cost.
- Non-defective returns (customer remorse): Return shipping costs are the customer’s responsibility.
9. How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed within 7 business days.
The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
10. Do you offer exchanges?
Yes, exchanges are available only for damaged, defective, or incorrect items.
Please contact our support team before returning any item.
11. What should I do if my order arrives damaged?
If your parcel arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging.
📧 support@casalinghisartoris.com
12. Are your products suitable for gifting?
Absolutely. Our glassware is designed for both everyday use and gifting, making it ideal for special occasions, celebrations, and thoughtful presents.
13. How can I contact customer support?
You can reach our customer service team by email at:
📧 support@casalinghisartoris.com
Customer support is available Monday to Friday, 9:00 AM – 5:00 PM (CET).
CONTACT INFORMATION:
Store Name: Casalinghi Sartoris
Business Address: Corso Garibaldi, 109, 20121 Milano MI, Italy
Phone: +39 26554725
Email: support@casalinghisartoris.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (CET / UTC +1)
Order Cut-off Time: 5:00 PM (CET / UTC +1)